The replacement/return policy provided by www.roopantaran.com is as follows:
1.
Timeframe for Replacement/Return: You can request a replacement
or return within 15 days from the date of delivery, except for the specific
items mentioned below.
2.
Exclusions: a. Perishable Products: Products that are perishable
in nature are not eligible for replacement or return. b. Gift Certificates:
Gift certificates cannot be returned or replaced. c. Used or Altered Items:
Items that have been used or altered by the customer are not eligible for
replacement or return. d. Condition of the Item: The item must be returned in
the same condition as it was received. If the item is not returned in its
original condition, it will not be eligible for replacement or return. e.
Damaged Items: If you receive an item in a damaged condition, it is eligible
for replacement.
3.
Eligibility for Replacement: a. Manufacturing Defect: If the
item has a manufacturing defect, you can request a replacement at no extra
cost. b. Wrong Item Delivered: If a wrong item is delivered to you by our mistake, you can request
a replacement at no extra cost.
4.
Requesting a Replacement/Return: To initiate a replacement or
return, you need to email the website with your Order Number and the Reason for
returning the item. After receiving confirmation for the return from the website,
you should send the item back to them using a reliable courier service. You
will be responsible for the shipping cost and should provide a tracking number
for the returned item. The website will not be liable for any items returned
without their confirmation.
5.
Refunds: If you cancel your order, refunds will be issued in the
same form as the original payment. The refund process will be initiated within
10 working days from the date of cancellation.
